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Practical by Design (formerly Practical Service Design) was founded by Erika Flowers and Morgan Miller in 2017 and provided online courses on service blueprinting and content about service design. We closed up shop in 2024. You can find some of our free materials below.
Practical by Design (formerly Practical Service Design) was founded by Erika Flowers and Morgan Miller in 2017 and provided online courses on service blueprinting and content about service design. We closed up shop in 2024. You can find some of our free materials below.
Your Guide to Blueprinting the Practical Way
Learn how to create current and future-state service blueprints, the practical way! Used by thousands around the world to develop actionable insights in a matter of hours that can transform your service experience and delivery.
Templates
Templates
We reinvented the service blueprint format to make it more practical and help teams develop actionable insights in a matter of hours.
Current-state blueprinting template (Mural) »
Practical Service Design Slack Community
Practical Service Design Slack Community
In 2015 we launched the Practical Service Design Slack community. It grew to a global community with 10,000 members. While the slack community still exists, it is not actively maintained.
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