Future State Blueprinting

Learn how to blueprint your desired future state experience and create an actionable plan to implement and deliver. All new course content, launching early 2023!

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Coming early 2023!
The sequel to our hit course on current state blueprinting
Go at your own pace online learning
Complete Template and Resource Material
Risk-Free, money-back guarantee
time investment
2-4 hours for video, 1-3 hours reading, 4-6 hours to follow along on your project
final outcome
Create a future state blueprint and an actionable implementation plan to turn your vision into reality.
Skill Level
Beginner to intermediate
*While this is a sequel to "Intro to Practical Service Blueprinting," you do not need to take the other course before taking this one.

Map your vision into reality. Turn your design into an actionable implementation plan. Learn how to facilitate a future state blueprinting process!

You will learn what it takes to organize and run a future state blueprinting process, facilitate a blueprinting session virtually, synthesize the output and generate actionable work for your organization to implement the new design, and grow your skills as a trained blueprinting facilitator!

What this course covers:

  • Learn what a future-state experience delivery blueprint is, and what it’s good for!
  • Plan out your future state blueprinting project
  • Learn how to facilitate a future state blueprinting session
  • Learn each step of the blueprinting process
  • Understand what to do with the output of your blueprint
  • Know how to turn your high level future state vision into a concrete design that you can implement with your organization
  • Learn how to take a blueprint map and turn it into an implementation plan to deliver the new experience
  • Virtual and remote facilitation techniques for blueprinting

The class is packed with content! Each lecture has a full HD video segment, links and resources, and worksheets and templates.

Apply this course directly to your work with follow alongs that walk you through each step of the process with real examples. This not your typical online course. You will walk away with a real work product that your boss and team will love.

Get notified of the early-access discount pre-sale!
Thank you! You're in!
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Course outline

Module 1: Intro to future state blueprinting
  • Welcome to the course!
  • Follow along: Get set up in Mural
  • What is a future state blueprint?
  • Why and when to make a future state blueprint?
  • What do you blueprint?
  • Follow along: Decide what to blueprint and capture current state
  • The future state blueprinting process
  • Review and resources
Module 2: What to blueprint
  • Identifying the scenarios to blueprint
  • Follow along: Identifying scenarios to blueprint
  • Breaking down your scenario
  • Follow along: Break down your scenario
  • Review and resources
Module 3: The future state blueprint format
  • The format of a future state blueprint
  • Follow along: Explore a future state blueprint
  • Review and resources
Module 4: Plan your blueprinting session
  • Who and what to bring to your blueprinting session
  • Follow along: Enlist your colleagues
  • Logistics of a blueprinting session
  • Follow along: Plan your blueprinting session
  • Review and resources
Module 5: Prepare for blueprinting
  • Prep your blueprint
  • Follow along: Set up your blueprint
  • Defining the steps of your blueprint
  • Follow along: Draft the steps of your blueprint
  • Review and resources
Module 6: Facilitate blueprinting
  • Facilitating your blueprinting session
  • Follow along: Facilitating blueprinting with your team
  • Additional strategies for a successful session
  • Review and resources
Module 7: From workshop to work
  • Turning your blueprinting into an action plan
  • Follow along: Create your action plan
  • Moving the work forward
  • Review and resources
Module 8: Summary and going further
  • End of course summary and going further
  • All resources in one single place

What our students say

It helped me unpack and showcase an existing process where the focus on onboarding didn’t allow people to visualise the troubles of those who  were kicked out of the relationship due to long periods of latency. We helped the business side to create a new process to get such users back in, instead of being kicked out and being treated as new!
Amit V.
Principal Manager, Business Transformation - Ministry of Manpower, Singapore
I’ve used blueprints as described by Practical Service Design for the past several months. Their system’s practicality and simplicity cuts through the noise and gets to the desired outcome: A clear understanding of the end-to-end experience.
Product Designer
Streaming Television and Movie Company
It provided me with a framework which I could use to engage my colleagues and add the right amount of friction to each step by forcing us to consider all the requirements to deliver it.
Peter Lumley
Co-Founder, Service Designer - Beyondbmi
It helped me identify improvements for onboarding new hires. Ultimately, it guided alignment within the department, gap for improved trainings, and what new resources were missing for new hires.
Service Design Lead
Travel Rewards Provider
I have applied this with an auto manufacturer here in Pakistan. The client is a JV with Changan Auto, largest chinese auto maker by volume. The customer journey expanded to 57 journey steps with extensive pre work followed by a 3 day workshop. The plan and ideation coming out of the whole effort were phenomenal and appreciated and owned by the CEO.
Shafaat Khan
Principal Consultant- AliKhan Consultants
The practical service blueprint created entire new opportunities at my company, and in my career. I would not be where I am professionally without the models, methods, and practices that Practical by Design taught me. The course here has returned more on the small investment than I ever imagined.
Principal Service Designer
Fintech Company

Students of the Practical Way

Our methods, training, and ethos span all industries, countries, and experience levels. With a focus on "practical practice," we have helped students in organizations across every sector, niche, and continent!

From tech to healthcare, insurance to banking, government to nonprofit, learners just like you (and us) have helped make their organization's customer experiences better!

Sign up to get early access to the course and join these brands in applying your own Practical Practice to the real world problems you and your customers face today!

You have questions, we have answers

How is the course structured?

In each module, there are several sections with videos, links and resources, and templates. At the end of every module is a follow along to help you put your learning into action that walks through how to do each step of the process with real examples.

How much time is needed to complete the course?

Estimate ~2-3 hours to watch and read the content of the course (video lectures, modules), ~4-6 hours to follow along and go through the blueprinting process using our templates, and if you plan to use this course as a companion to running your first blueprinting session, expect additional time to prep for the session, and ~2-4 hours for the session itself.

When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

How do I get support?

You can contact us here if you have a question or a technical or billing issue, and we will be happy to help you.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

Still have a question? Contact us and ask away!

About us — your practical partners

Hi! We’re Erik & Megan, and together we're the founders of Practical by Design.

We believe there is a more practical way to tackle complex organizational and systemic challenges we face in the modern world. The future of work will depend on agility, flexibility, and scalable frameworks to help us succeed as complexity grows.

Practical by Design presents a new practical way of working, developed on the job from real-world challenges. We’ve worked hard to distill our practice into an action-oriented learning framework, with courses, templates, coaching, and content to get you working the practical way, fast!

Join thousands from around the globe and across industries in leveraging The Practical Way to transform your practice and catapult your career and your organization into the future of work.

With over 15 years of design and leadership experience, Megan practices and leads teams in a rigorous, data and empathy-driven design practice. She is passionate about talent development, and chases her purpose to connect, inspire, ignite, and empower others.

Erik is a 24 year veteran of working with technology and design to make new, novel and interesting things. Creative productivity with like-minded people is his obsession; he is driven to engage, entertain, and educate people with works of meaning and merit.